Books

SPECIFICATION:

• Publisher : Jaico Publishing House
• By  John C. Maxwell (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2010
• Pages :  168 pages
• Size : 20 x 14 x 4 cm
  
• ISBN-10 :  8184951477
  
• ISBN-13 :  978-8184951479

DESCRIPTION:

The Bottom Line on Success, most of us are eager to achieve success in life. But are we really sure what actions yield true, lasting success? Do you Know that you're taking steps in the right direction? Success is different for every person. But the principles for the journey don't change. In Success, John Maxwell distills success down to its essential components. In this short and easy-to-read volume, he shows you exactly what success looks like. He also offers specific steps you can take and ways you can overcome obstacles that might otherwise keep you from achieving success. Success Breeds Success in You, in those Closet to You and in everyone you lead.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By  Jon Miller & Lucy Parker (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2015
• Pages :  240 pages
• Size :21.2 x 13.6 x 2.4 cm
  
• ISBN-10 :   8184956444
  
• ISBN-13 :   978-8184956443

DESCRIPTION:

Includes Internationally Acclaimed Film HITLER: A CAREER By Joachim C. Fest & Christian Herrendoerfer MEIN KAMPF is perhaps the only notable work written in two volumes by Adolf Hitler, in 1924. Hitler was arrested when he took out a mass demonstration in favour of national unity for the formation of a socialist German state. He was tried by the People’s Court in Munich and subsequently, imprisoned for thirteen months where he wrote the first volume. The second volume was written after he was released. He was highly influenced by two people, who were apparently the main architects of his mental aberration. One was Dr. Leopold Potsch, who taught him German Political History, and the other was Dr. Jorg Lanz Van Liebenfels, a defrocked monk who founded the Temple of the New Order, and whose theories stated that ‘the world belonged to the fair skinned and the superior Aryan race, and all others belonged to sub-human culture.’ Mein Kampf will give you an insight into one of the greatest evil geniuses of the last century; his political ideals, his beliefs and motivation, and his struggle to consolidate Germany into one great nation, and a Nazi-Third Reich.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By  Suhas Apte & Jagdish N. Sheth (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2019
• Pages :  264 pages
• Size : 20 x 14 x 4 cm
  
• ISBN-10 :  938842381X
  
• ISBN-13 :  978-9388423816

DESCRIPTION:

Foreword by Philip Kotler how to drive top-line growth with triple-bottom-line thinking business leaders need to embrace sustainability to ensure the lasting success of their organizations. Suhas apte and Jagdish Sheth bring their expertise from both practice and academia to illustrate how business leaders can embed sustainability in a truly holistic and transformative way. Through an examination of companies such as Walmart, at&t, I ke a and the Tata group, apte and Sheth have developed a proven and actionable framework rooted in the real world success of these companies. The case studies reveal how business leaders proactively engage, energies and promote market sustainability to all of their shareholders including customers, employees, suppliers, investors and the government. The sustainability edge enables companies to critically engage their shareholders and influence them to accept sustainability as part of their core mission.

SPECIFICATION:

• Publisher : Fingerprint Publishing
• By : Various
• Cover : Paperback
• Language : English
• Edition : 2019
• Pages : 568
• Weight : 300 gm
• Size : 7.9 x 5.2 x 1.4 inches
• ISBN-10 : 9388810546
• ISBN-13 : 978-9388810548

DESCRIPTION:

The short story is one of the finest forms of writing. As short as a paragraph at times, or as lengthy as a novel, short stories are widely read and immensely lauded. Some of the most exceptional writers have dabbled in this form penning beautiful, unforgettable stories. In this carefully-crafted selection, we bring to you some of the greatest writers from around the world—their iconic storytellers from America, such as mark Twain, Kate Chopin, Virginia Woolf, the legendary Grimm brothers from Germany, to the lyrical Rabindranath Tagore from India, and the witty H H Munro from Britain. All these and many more remarkable people come together in this edition... And all have stories to tell. An anthology beginning with Aesop's fables—perhaps the first stories we come across ending with Virginia Woolf's Gothic, thrilling ‘the haunted house’, 100 world’s greatest short stories brings together stories short and sweet, descriptive and lengthy, and stories that can do anything telling a tale to hiding its narrator, from portraying the reality to diving into pure imagination are a must-read for every fiction lover.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By Damrong Pinkoon (Author)
• Binding : Hardcover
• Language : English  
  
• Edition : 2015
• Pages :  192 pages
• Size : 20 x 14 x 4 cm
  
• ISBN-10 :  8184958129
  
• ISBN-13 :  978-8184958126

DESCRIPTION:

JAICO ILLUSTARTED CLASSICS SERIES is a collection of beloved childrens classics read by generations all over the world. Rich with adventures and thrills, these immortal stories with vivid illustrations are designed to delight young readers. THE HOUND OF BASKERVILLES begins with the murder of Sir Charles Baskerville, hunted down by a supernatural hound. The next target of the hound, haunting the Grimpen Mire is Sir Henry Baskerville. Sherlock Holmes, the super sleuth, steps in to solve the secret of the legend and a maze of mysteries haunting the moor. Can Holmes solve the mystery surrounding the death of Sir Charles in time to stop the next murder? Come, lets go to the beautiful English country side and to the gloomy moors with Sherlock Holmes and his trusted aide, Dr. Watson, to unravel one of his most famous cases. SIR ARTHUR CONAN DOYLE author and creator of the legendary Sherlock Holmes, was born in Scotland and studied medicine in Edinburgh University. He set up his medical practice in Southsea, but when it failed to do well, he started writing.

SPECIFICATION:

• Publisher : Pustak Mahal
• By : Pustak Mahal Editorial
• Cover : Paperback
• Language : Hindi
• Edition : 2012
• Pages : 191
• Weight : 198 gm
• Size : 8 x 10 x 1.8 inches
• ISBN-10 : 8122313116
• ISBN-13 : 978-8122313116

SPECIFICATION:

• Publisher : Jaico Publishing House
• By Damrong Pinkoon (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2015
• Pages :  192 pages
• Size : 20 x 14 x 4 cm
  
• ISBN-13 :  978-8184958119
  

DESCRIPTION:

JAICO ILLUSTARTED CLASSICS SERIES is a collection of beloved childrens classics read by generations all over the world. Rich with adventures and thrills, these immortal stories with vivid illustrations are designed to delight young readers. THIS IS AN unusual story of a very respected medical practioner, Dr. Henry Jekyll who nurtured a belief that every person has two distinct personalities. Fascinated by the idea of the advantage that would arise if these elements could be clothed in different personalities, he undertakes an experiment to split one person into two different personalities. What is this split personality? Come lets read this thrilling story in The Strange Case of Dr. Jekyll and Mr. Hyde. ROBERT LOUIS STEVENSON is one of the most famous popular authors of modern times he is ranked the 25th most translated author in the world, ahead of Charles Dickens and Oscar Wilde.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By  Joel Comm
• Binding : Paperback
• Language : English  
  
• Edition : 2018
• Pages :  200 pages
• Size : 20 x 14 x 4 cm
  
• ISBN-10 :9387944697
  
• ISBN-13 :  978-9387944695

DESCRIPTION:

Revolutionize how you work. Find more success in work and in life than you ever dreamed possible – by pursuing fun. The demands of work and the breakneck pace of technological change wear heavily on all of us, whether we are employees at a large company, solo workers in the gig economy, or entrepreneurs launching a new venture. The “hustle-and-grind” lifestyle that we’ve been told is essential to success actually leads to physical ailments, emotional burnout and a darkness in the soul. But Joel Comm has found a better way. In Fun@Work Formula, Comm reveals that the best path to success – in work and in life – is to focus on our passions, curiosity and the things that bring us great pleasure. Doing this leads not only to more dramatic results in whatever we do, but also to a more fulfilling life. Using entertaining stories and illuminating anecdotes from Comm’s own life and those of others, famous and not, Fun@Work Formula lays out a plan for making the subtle changes to our thinking and routines that will enable us to design the life we truly desire: one of significance and joy. Joel Comm is the New York Times bestselling author of 15 books, including The AdSense Code, Click Here to Order, KaChing and Twitter Power 3.0. He has appeared in the New York Times, on Jon Stewart’s The Daily Show, on CNN online, on Fox News and many other places. He lives in Denver, Colorado.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By M. S. Rao (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2018
• Pages :  52 pages
• Size : 20 x 14 x 4 cm
  
• ISBN-10 :  9387944360
  
• ISBN-13 :  978-9387944367

DESCRIPTION:

How Global CEOs Overcome Turbulent Times
M. S. Rao describes the challenges that corporate leaders face today and uses case studies with inspiring examples of successful CEOs including Jack Welch, Alan Mulally, Warren Buffett, Bill Gates, Richard Branson, Steve Jobs, Jeff Bezos, Herb Kelleher, Lakshmi Niwas Mittal, Carly Fiorina and political leaders including, Abraham Lincoln and Lee Kuan Yew to accompany his expert analysis. His success sutras will raise the quality of leadership and improve motivational power for any leaders who implement them.

Professor M. S. Rao is an international leadership guru who rose from humble origins. He is recognized as one of the world’s leading leadership educators, authors, speakers, coaches, consultants and practitioners. He is a sought-after keynote speaker globally. He has 35 years of experience in executive coaching and conducts leadership development training programs for various corporates and educational institutions.
“This book addresses most of the best management strategies practised by the most profitable companies in the world today.” —Brian Tracy, International bestselling author

“Are you a business leader in need of expert advice to run your company in today’s complex business environment? Look no further than M.S. Rao’s 21 Success Sutras for CEOs! ” —Marshall Goldsmith, International bestselling author.

SPECIFICATION:

• Publisher : Penguin India
• By : Zia Mody
• Cover : Hardcover
• Language : English
• Edition : 2013
• Pages : 256
• Weight : 331.68 gm
• Size : 8.1 x 0.9 x 5.5 inches
• ISBN-10 : 0670086622
• ISBN-13 : 978-0670086627

DESCRIPTION:

Here are the Supreme Court s ten pivotal judgements that have transformed Indian democracy and redefined our daily lives. Exploring vital themes such as custodial deaths, reservations and environmental jurisprudence, this book contextualizes the judgements, explains key concepts and maps their impacts. Written by one of India s most respected lawyers, Ten Judgements That Changed India is an authoritative yet accessible read for anyone keen to understand India s legal system and the foundations of our democracy.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By Zig Ziglar (Author), Dr. Dwight Ike Reighard (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2010
• Pages :  384 pages
• Size : 20 x 14 x 4 cm
  
• ISBN-10 :  818495154X
  
• ISBN-13 :  978-8184951547

DESCRIPTION:

Do you want to make the most of your life? Zig Ziglar, one of today's most respected motivational speakers and authors, sincerely hopes and believes that you do. Between these covers, you will find a selection of Zig's favorite messages, thoughtful questions to lead you to a deeper application of the message and an inspirational quote to motivate you each day of the year. Daily Insights with Zig Ziglar will help you to discover and focus on your purpose and maximize your potential.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By :Zig Ziglar (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2007
• Pages :  96 pages
• Size : 20 x 14 x 4 cm
  
• ISBN-13 :  978-8179927021
  

DESCRIPTION:

The Marketing Guru and Motivational speaker Zig Ziglar, Hilary Hinton "Zig" Ziglar is founder and chairman of Zig Ziglar Corporation, a training company whose client list includes small and mid-size businesses, Fortune 500 companies and government agencies. He has written 23 celebrated books on personal growth, leadership, sales and success, including see you on top, which has sold more than 1.5 million copies worldwide. Zig Ziglar, the master of motivation and inspiration, has helped millions achieve their goals. Now you, too, can rise to the top, overcome barriers, attain success and develop an optimistic, healthy attitude with Great Quotes to Rise to the Top. You can use these quotes for your own personal enrichment as well as share your favorites with others.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By :Shweta Jhajharia (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2018
• Pages :  304 pages
• Size : 20 x 14 x 4 cm
  
• ISBN-10 :  938686746X
  
• ISBN-13 :  978-9386867469

DESCRIPTION:

Ideas to Ignite Your Business Growth
All business owners want to make it big, but only a few do. In Sparks, author Shweta Jhajharia is brutally honest about what it takes to achieve such a goal.

Jhajharia draws on proven strategies and real-life stories to offer powerful ideas for sustainable double-digit growth. Her practical advice is grounded in her personal experience of working with hundreds of business owners. Learn how to:
• Create an unlimited marketing budget,
• Deal with your worst employees who may even be your best people,
• Develop a mind-set for growth and
• Implement the 4Ds of productivity.

Sparks has the potential to transform your business... if you let it.

SPECIFICATION:

• Publisher : Parimal Publication Pvt. Ltd.
• By : Gyan Prakash Shastri
• Cover : Hardcover
• Language : Hindi 
• Edition : 2017
• Pages : 5886
• Weight : 15.6 kg
• Size : 11.0 x 8.5 inches
• ISBN-10 : 8171105807
• ISBN-13 : 978-8171105809

SPECIFICATION:

• Publisher : Jaico Publishing House
• By :Margo Manning (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2017
• Pages :  200 pages
• Size : 20 x 14 x 4 cm
  
• ISBN-10 :  938686715X
  
• ISBN-13 :   978-9386867155

DESCRIPTION:

Think about what would be different if you knew where you really wanted to be.
Not just A vague thought or wish, but A solid knowing.

New managers will not be given forever to prove themselves, and only the prepared ones will be up and running quickly. The Step-up Mindset for New Managers is an exciting and rewarding book for those managers who want a different ending to their current story. To be more than talking a good game, your wants and potential must be converted into tangible outcomes.

Most managers have the same worries and confidence dips. This book will cut through the unnecessary hype and methodologies, and give you a simple yet highly effective approach to becoming an exceptional manager.

Drop the “I am new to the job” excuse and focus your efforts on getting the job done. Get rid of the ifs and buts. Own your reputation and start delivering confidently and knowledgeably.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By : Mark Powell (Author), Jonathan Gifford (Author))
• Binding : Paperback
• Language : English  
  
• Edition : 2019
• Pages :  208 pages
• Size : 20 x 14 x 4 cm
  
• ISBN-10 :  9387944921
  
• ISBN-13 :  978-9387944923

DESCRIPTION:

How to Survive and Rise in the Modern Corporation
Talented, hard-working and intelligent people don’t always get to the very top of their chosen careers, even when they deserve to. What they may lack is something that seems to come naturally to some people but not to others: Corporate Intelligence.
Many successful professionals with good leadership skills fail to maximize their career potential because of a number of instinctive good habits – things that make them highly effective executives, well-liked and respected by their colleagues, but which are not best designed to progress their careers to the next level.
Taking its inspiration from Niccolo Machiavelli, the famous chronicler of the sometimes deadly political struggles between the leaders of Renaissance Italy’s rival city states, the book exposes the hidden realities of corporate politics with wit and humour and explores the career strategies that lead successful executives to the very top of the corporate world.
Corporate Intelligence explores the little-discussed though tacitly acknowledged fact that modern corporations are not rational and meritocratic operations in which hard work and talent will inevitably be rewarded, but complex social and political systems which must be skilfully navigated to obtain power and influence.
Talent Is Not Enough. You Need Corporate Intelligence.

SPECIFICATION:

• Publisher : Chaukhambha Surbharati Prakashan 
• By : Pnt. Shrikrishan Pant Shastri
• Cover : Paperback
• Language : Sanskrit Text with Hindi Translation
• Edition : 2016
• Pages : 3354
• ISBN-10 : 9385005340
• ISBN-13 : 978-9385005343

SPECIFICATION:

• Publisher : Jaico Publishing House
• By : Disha (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2017
• Pages :  208 pages
• Size : 12.9 x 1.2 x 19.8 cm
  
• ISBN-13 :  978-9386348883
  

DESCRIPTION:

How to deal with Quirks at work.

If you have ever worked in a corporate world, you are likely to have been confounded by some of its more curious characters – the sentimental dame with her sappy reminiscing, the bumbling accountant who can never seem to figure it out on his own and the freshly minted management graduate who is a walking encyclopedia – to name just a few.

Getting along is not always easy. But don’t lose hope just yet. Corporate Avatars tackles the oddities at the workplace in an exhilarating read, giving you just the smart essentials you need to survive such folk and make your way up the ladder.

Spirited and saucy, this undeniably helpful book reveals the quirks of more than 40 colorful personalities you are likely to meet at the workplace. It is the perfect compass with which to navigate the rough seas of the business world.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By : Nicola McHale (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2014
• Pages :  204 pages
• Size :  20 x 14 x 4 cm
  
• ISBN-10 :8184956452
  
• ISBN-13 : 978-8184956450

DESCRIPTION:

Develop yourself and your team transform your results! Only 26% of leaders create a high performing culture - that is why so many fail to achieve their targets! Leaders today are facing unprecedented change, huge challenges and uncertainty. Organizations expect the achievement of stretching targets, putting even more focus and pressure on the leader and their teams to perform. Everyone has to succeed with fewer and fewer resources. It is vital that leaders use everything they have available within them and their teams to ensure success. Achieve amazing results transform themselves and their leadership potential engage the hearts, minds and spirit of their organizations communicate with passion and presence transforming teams is full of practical exercises, real life examples and anecdotes. Written by an experienced and highly successful facilitator who is recommended and referred throughout the world for her integrity and expertise, because what she does is proven to work. Nicola mchale (Ross) has over 20 years of experience as a results focused executive impact coach, working with global leaders as they drive sensitive transformation. Her success means that they take Nicola with them as they move organizations and roles because they know she makes a significant difference to their success.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By : Suhayl Abidi & Manoj Joshi (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2015
• Pages :  308 pages
• Size : 14 x 1.7 x 21.6 cm
  
• ISBN-10 : 8184956622
  
• ISBN-13 : 978-8184956627

DESCRIPTION:

How Indian companies have faced Volatility, Uncertainty, Complexity & Ambiguity Failure in itself is not a catastrophe, but failure to learn from failure, definitely is. It is not enough to merely train leaders in core competencies, without identifying the key factors that inhibit their use. Rather, it is resilience and adaptability that are vital in order to distinguish potential leaders from mediocre managers. Authors Suhayl Abidi and Dr Manoj Joshi bring to readers The VUCA Company (Volatility, Uncertainty, Complexity and Ambiguity), the first of its kind in India, on original case studies of 12 Indian corporate failures, since the time of economic liberalization. Each study has been the result of meticulous research over the years and provides insights into behavioural and systemic aspects of failures and under-performance. Through these engaging corporate stories, VUCA discusses how individuals and organizations can avoid, minimize and recover from failures. SUHAYL ABIDI is a practitioner of Organizational Learning & Knowledge Management. He has spent the last 25 years with organizations such as Penguin Publishing, The British Council, Reliance Industries, Essar and Piramal Healthcare. DR MANOJ JOSHI, PhD (Strategy), Fellow Institution of Engineers India, is a Professor – Strategy, Entrepreneurship and Innovation, Amity Business School. He is the Asia Editor for the International Journal of Entrepreneurship and Innovation and Regional Editor, India for the Journal of Family Business Management.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By : Richard M. Rothman (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2017
• Pages :  256 pages
• Size : 14 x 1.6 x 21.6 cm
  
• ISBN-10 : 9386348950
  
• ISBN-13 : 978-9386348951

DESCRIPTION:

The ultimate guidebook for Indians aspiring to business or career success.”

– RAKESH JHUNJHUNWALA,

India’s most successful investor.

“...brings to life the importance of turning every challenge into an opportunity.”

– ANAND MAHINDRA,

Chairman & MD, Mahindra Group

“You must read this book!”

– HARSH MARIWALA,

Chairman, Marico

It is not luck that determines your destiny. It is opportunity – and how you choose to use it.

No matter how hard you work, if you pursue the wrong opportunities, you will get nowhere. On the other hand, by making the correct choices you will attract all the resources needed to rise to the top. This realization is crucial to success – you cannot afford to rely on luck. And now, you don’t have to.

In Master Opportunity and Make it Big, opportunity guru Richard M. Rothman reveals the chances exploited by 18 phenomenal Indian businessmen to achieve success. With little to their name, they took great opportunities and converted them into riches. Through their stories you will learn:

• 16 simple ways to identify golden opportunities

• 12 key skills to mine lucrative prospects

• 12 proven techniques to accurately evaluate decisions

• 8 best methods to effectively implement your choices

These powerful case studies take you a step closer to solving the puzzle of what makes and breaks your dream.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By : Mark Fisher (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2016
• Pages :  132 pages
• Size :20 x 14 x 4 cm
  
• ISBN-10 : 8184958021
  
• ISBN-13 : 978-8184958027

DESCRIPTION:

JAICO ILLUSTARTED CLASSICS SERIES is a collection of beloved childrens classics read by generations all over the world. Rich with adventures and thrills, these immortal stories with vivid illustrations are designed to delight young readers. BANISHED FROM ENGLAND for seeking to marry against his fathers wishes, Ivanhoe joins Richard the Lion Heart on a crusade in the Holy Land. It is a dangerous time in England when power-hungry and ruthless lords battle and bring bloodshed and suffering to the land. No one knows who to trust, least of all the young knight, Ivanhoe, returning home disowned and dishonored. This is an exciting story of romance and adventure! King Richard the Lion-Hearted... Robin Hood... the fair princess Rowena... the bewitching Rebecca... and the most gallant, fearless knight of all, Ivanhoe. SIR WALTER SCOTT was born and educated in Edinburgh. He published several volumes of poetry and turned down the offer of the laureateship before concentrating on fiction.

SPECIFICATION:

• Publisher : Jaico Publishing House
• By : Elaina Zuker (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2015
• Pages :  276 pages
• Size :20 x 14 x 4 cm
  
• ISBN-13 : 978-8184957181
  

DESCRIPTION:

Cultivating the Culture of Customer Care "When you call the customer king, you must give him royal treatment" This message from the authors of the book you hold in your hand reaffirms one of the most time-honoured corporate mantras for growth, survival and success. Power of High Touch is a power-packed rulebook for practicing managers, entrepreneurs, CEOs, business leaders and research scholars looking to understand, appreciate and apply the significance of customer care and hospitality in any industry. Recounting varied experiences from their rich repertoire, the authors exemplify that flawless customer care is only possible when it is pursued as a mission, with not just talent but extraordinary perseverance to achieve desired results. Tomorrow's empowered customer will be more demanding than can you see in your mind's eye today, the authors predict. Especially, in a world full of shifting business paradigms and innovation where the customer has been steadily gaining space and significance. Cultivating and nurturing the culture of customer care will be the only way forward. MOID SIDDIQUI has served corporate India in senior and board level positions in both the public and the private sector. He is the author of sixteen management books; three of these - The Brave New Manager, Corporate Soul and Enrich Your Personality - have received Best Book of the Year and Commendation awards. His articles have been published in the Chicken Soup series and in the Training & Development journal of American Society for Training & Development. FEROZ SIDDIQUI has been based in the Middle East since 2005, serving the Singapore government, most recently on a diplomatic posting in Riyadh, responsible for promoting business relations between Singapore and the Kingdom of Saudi Arabia. During his decade-long tenure in IE Singapore, he used his flair for writing to compile his first book, Venture India - A collection of stories of successful Singapore companies in India. He has been interviewed for both print and TV media, in Qatar, Singapore and Saudi Arabia

SPECIFICATION:

• Publisher : Jaico Publishing House
• By : Moid Siddiqui (Author), Feroz Siddiqui (Author)
• Binding : Paperback
• Language : English  
  
• Edition : 2014
• Pages :  244 pages
• Size :12.7 x 1.3 x 17.8 cm
  
• ISBN-10 : 8184955618
  
• ISBN-13 : 978-8184955613

DESCRIPTION:

Cultivating the Culture of Customer Care "When you call the customer king, you must give him royal treatment" This message from the authors of the book you hold in your hand reaffirms one of the most time-honoured corporate mantras for growth, survival and success. Power of High Touch is a power-packed rulebook for practicing managers, entrepreneurs, CEOs, business leaders and research scholars looking to understand, appreciate and apply the significance of customer care and hospitality in any industry. Recounting varied experiences from their rich repertoire, the authors exemplify that flawless customer care is only possible when it is pursued as a mission, with not just talent but extraordinary perseverance to achieve desired results. Tomorrow's empowered customer will be more demanding than can you see in your mind's eye today, the authors predict. Especially, in a world full of shifting business paradigms and innovation where the customer has been steadily gaining space and significance. Cultivating and nurturing the culture of customer care will be the only way forward. MOID SIDDIQUI has served corporate India in senior and board level positions in both the public and the private sector. He is the author of sixteen management books; three of these - The Brave New Manager, Corporate Soul and Enrich Your Personality - have received Best Book of the Year and Commendation awards. His articles have been published in the Chicken Soup series and in the Training & Development journal of American Society for Training & Development. FEROZ SIDDIQUI has been based in the Middle East since 2005, serving the Singapore government, most recently on a diplomatic posting in Riyadh, responsible for promoting business relations between Singapore and the Kingdom of Saudi Arabia. During his decade-long tenure in IE Singapore, he used his flair for writing to compile his first book, Venture India - A collection of stories of successful Singapore companies in India. He has been interviewed for both print and TV media, in Qatar, Singapore and Saudi Arabia