Relationship Management In 21st

SKU: 14534

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Specification:
  • Publisher : Vakils Feffer & Simons
  • by : Viney Kirpal, G. K. K. Singh
  • Cover : Paperback
  • Language : English
  • Edition : 1999
  • Pages : 416
  • Weight : 500
  • Size : 8.4 x 5.4 x 0.8 inches
  • ISBN-10: 8187111313
  • ISBN-13: 978-8187111313
Description:

The book emphasizes the role of people-interaction in the workplace. Kripal and Singh extend the meaning of relationship management beyond the popular notion of customer care to mean a careful handling of one’s association with peers, subordinates and superiors. Presenting a proposal of 6 Es (managers must be entrepreneurial, ethical, empathetic, free of egos, clear in their expectations, and inspiring as role models or examples), the authors provide solutions to three-hundred typical human relationship problems.

    Description

    Specification:
    • Publisher : Vakils Feffer & Simons
    • by : Viney Kirpal, G. K. K. Singh
    • Cover : Paperback
    • Language : English
    • Edition : 1999
    • Pages : 416
    • Weight : 500
    • Size : 8.4 x 5.4 x 0.8 inches
    • ISBN-10: 8187111313
    • ISBN-13: 978-8187111313
    Description:

    The book emphasizes the role of people-interaction in the workplace. Kripal and Singh extend the meaning of relationship management beyond the popular notion of customer care to mean a careful handling of one’s association with peers, subordinates and superiors. Presenting a proposal of 6 Es (managers must be entrepreneurial, ethical, empathetic, free of egos, clear in their expectations, and inspiring as role models or examples), the authors provide solutions to three-hundred typical human relationship problems.

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